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FAQ Light + Building

In the following, we have compiled answers to frequently asked questions (FAQs) for you.

For questions about COVID-19 measures

Do you have questions about the measures taken by Messe Frankfurt during the COVID-19 period? Then you are welcome to contact us personally. We are at your disposal by telephone from Monday to Friday from 8 a.m. to 4 p.m.

Registration / Intention to exhibit

The submission of your non-binding intention to exhibit at Light + Building 2022 has started in January 2021.

If you have either participated in past Light + Buildings, or have already registered as an interested party, you already received an invitation to take part in Light + Building 2022 by email.

Please follow the link in the invitation and complete your intention to exhibit.

Please use our request sheet.  

To get more information about your company, we kindly ask you to fill out and return the request sheet with your product catalogues to us. We cannot process your booth request without your product information because our stand offer (hall, stand neighborhood, product range) will be based on the products you intend to exhibit.

We would be glad to hear from you as soon as possible.

If you have any further questions, please do not hesitate to contact us. We will be pleased to help you:

Telephone +49 69 75 75-30 07

Telefax: +49 69 75 75-67 50

light-building@messefrankfurt.com

What is the Messe Login?

The Messe Login is your central access for all of Messe Frankfurt's personalised online offerings. It is the combination of your email address and your chosen password.

The Messe Login offers you access to the Customer Centre. Here, you can maintain your personal profile. In addition, you can also access the personalised online offerings with a single click from here, including the Shop for Exhibitor Services (easyorder), the ticket shop, the personal checklist from exhibitor search, Productpilot and much more.

The Contact Person has changed. What do you have to do?

Please contact our Hotline by calling +49 69 7575-55 88 or by sending an email to serviceshop@messefrankfurt.com . Please do not overwrite the data for the existing user account (MyAccount).

I don't have my access data for the online shop!  

Please contact our hotline by phone under +49 (0) 69 75 75-55 88 or by email serviceshop@messefrankfurt.com. Our colleagues will be pleased to help you.

The deadline for early booking at Light + Building 2022 will be April 29, 2021.

Here you will find an overview of our stand space rental.

Only intentions to exhibit received up to the deadline can be considered for the first planning phase.

Hall planning

We are going to contact you, as soon as we have examined the stand space possibilities.

Please note that the planning phase includes a process of coordination with the exhibitors. This sometimes results in waiting time.

Planning phase:

May 2021 – ca. December 2021

In ca. May 2021, depending on the state of planning, the exhibit confirmations will be sent out.

The contract between the exhibitor and Messe Frankfurt comes into effect with the dispatch of the written Exhibit Confirmation. (General terms of Business, point 6).

Checklist for the fair preparations

An overview of important dates and deadlines for the fair preparation can be found in our checklist.

You can download these here as a PDF.

Stand construction / Technology


How high is the hall? What is the floor load for the hall and what lighting does it have? How high can I build my stand?

This information can be found in the Technical Details for the Halls Technical Details for the Halls and in the overview of the construction heights.

Two-storey constructions are possible in some halls (see construction heights).
For this purpose, the plans required for the application for approval, including a check of the statics, must be submitted in duplicate 6 weeks before construction begins at the latest to

Messe Frankfurt Venue GmbH
Technical Event Management
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
standapproval@messefrankfurt.com

For more detailed information, please see the General Terms & Conditions of Business or the Technical Guidelines in the version in force for the time being.

For the inspection of a two-storey structure the exhibitor will be charged a fee. The costs of the approval procedure (inspection of documents submitted and approval in situ) will be invoiced to the exhibitor or stand builder. Should no static calculation have been provided, certified by a second, independent static engineer, the engineering practice commissioned by Messe Frankfurt will undertake the inspection itself and pass the costs on separately to the exhibitor.    

Should you have any questions, please contact:

The Technical Event Management Team
Phone +49 69 75 75-59 04
standapproval@messefrankfurt.com

In case of a one side open or two side open stand, 6 cm must be subtracted from the confirmed stand width to obtain the clear width, due to the width of the partition walls.

Messe Frankfurt erects standard stand partition walls that are 2.50 m high with adjustable feet of up to 0.12 m in length. Please order these in advance (free of charge) in the Shop for Exhibitor Services.

Should you have any questions or wish to make any changes, please contact standtrennwaende.light-building@messefrankfurt.com

Please note that the stand walls must not be damaged (no nails, screws etc.).

Stands located in outdoor areas, temporary structures, mobile stands, two-storey stands, special mountings and special designs have to be approved separately and are subject to a charge.

Special designs include, for example:

  • Stands of over 100 sq m
  • Two-storey constructions
  • Walls over 4 m high
  • Closed ceilings
  • Plinths higher than 0.20 m
  • Glass constructions
  • Moving components

Suitably scaled stand plans (e.g. 1:100) are to be submitted in duplicate for approval at the latest six weeks before construction begins and labelled in German or English.

They should be submitted to:

Messe Frankfurt Venue GmbH
Technical Event Management
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
standapproval@messefrankfurt.com

At least 70% of all sides of the stand-construction adjoining an aisle must be open or transparent. Elongated closed stand constructions on the aisles are not permitted. Please check the technical guidelines. In the case of non-compliance we explicitly reserve the right to have modifications made onsite.

The special stand construction regulation of Light + Building can be found here.

The hall supports are marked in the hall plan as a black square or circle. The supports are covered to a height of 3 m with a white-coated chip-board (except for Hall 11.0: wich has no support covering). The coverings must not be encumbered or damaged. You will find the precise measurements and location of the support(s) in the stand sketch of our stand place proposal. The dimensions refer to the support covering. 

In most halls it is possible to fix suspended items in accordance with the terms and conditions set out in the Shop for Exhibitor Services. Suspensions must only be fitted by the hall electrician. For your order please use our Shop for Exhibitor Services.

Should you have any questions, or should you wish for an individual offer, please contact:

The Suspensions Team
Phone +49 69 75 75-68 99
suspensions@messefrankfurt.com

The hall manager is your first point of contact for all on-the-spot questions and can be reached by phone under:

Forum: +49 69 75 75‑54 39
Hall 1: +49 69 75 75‑63 01
Hall 2: +49 69 75 75‑63 02
Hall 3: +49 69 75 75‑63 03
Hall 4: +49 69 75 75‑63 04
Hall 5: +49 69 75 75‑63 05
Hall 6: +49 69 75 75‑63 06
Hall 8: +49 69 75 75‑63 08
Hall 9: +49 69 75 75‑63 09
Hall 10: +49 69 75 75‑63 10
Hall 11: +49 69 75 75‑63 11
Hall 12: +49 69 75 75 -63 12

Catalogue, press and publicity

The data of the Media Package is published in all the trade fair media. This means you are spotlighted in the catalogue, the online exhibitor and product search and in the Navigator App. What‘s more, people can fi nd you in the interactive Ground Plan and by consulting the visitor information system on the fairground. It includes your company name, address, phone and fax number, email and internet address, hall and stand number and the company entry under two product groups.

In addition to the services included in the Media Package, further chargeable add-ons can be booked in the Media Package Manager. This gives your company even mor visibility.

Your promotional material is available to you in the online shop at www.promotion.messefrankfurt.com. Here you will find free print and digital advertising material with which you can very easily attract great attention to your stand exhibition: from information leaflets, to e-cards which can be personalised, to entry-ticket vouchers for your customers.

If you would like detailed advice on the individual advertising media, or if you have any questions about the optimum combination of advertising media or personalisation, our Publicity Service will be glad to help you further:

Phone +49 6181 - 49 86 949

service@go-atc.de

Additionally you can book an online press display unit for your profile in the online exhibitor search engine of the Light + Building website in the Shop for Exhibitor Services.

If you hold a press conference on your stand or in a meeting room at the Fair & Exhibition Centre, we shall include the date in our official Press Schedule. We shall also help in finding a suitable meeting room.

For further information please contact:

Natalie Maas
Phone +49 69 75 75-63 57
natalie.maas@messefrankfurt.com

Via our Shop for Exhibitor Services under the rubric “Marketing services.”

Your contact:

The Advertising Services Team
Phone +49 69 75 75-56 46
advertising.services@messefrankfurt.com

You will find an overview of the facilities here.

Digital platform

The digital platform opens with all functions from 13 to 25 March 2022.

As soon as information are filled in the MPM, the exhibitor can see directly in the preview how it will look on the website, in the app etc.. Unfortunately, the preview does not show the platform, but looks exactly the same as in the exhibitor search on the website.

Exhibitor passes are valid for both the face-to-face event and the digital platform. With your exhibitor pass, you can use the digital platform for the entire duration of the event.

 

Visitor tickets are valid for both the face-to-face event and the digital platform. With your day ticket, you can use the digital platform for the entire duration of the event.

Your exhibitor profile, which you create via the Media Package Manager (MPM), will also be transferred to the digital platform. You will find an illustration and information on the technical requirements enclosed:

 

A detailed overview with the technical specifications can be found in the PDF "Technical data MPM" in the download area.

No digital GST may be registered.
Exceptions for associations or state-sponsored booths will be reviewed individually and made possible via a separate agreement.

Due to hygiene regulations and the associated minimum stand size of 12 sqm, physical exhibitors may only register a maximum of 1 (for 24 sqm) or 3 (for 48 sqm) GST at a time.

 

Your contact person for your hall will be happy to help you with any questions you may have about the digital platform.

Google Chrome, Mozilla Firefox or Microsoft Edge are the best browsers for participating in the digital event. Mozilla Firefox and Google Chrome are the most stable browsers. Internet Explorer is not supported by the digital platform.

Structure of the platform

The platform and also the streams will be available in both German and English. The language can be switched via the icon at the top of the screen.

In the "My Profile" tab, your personal data will be taken from your registration. You can change and add to this at any time even before the event. This data is used to present you the best matches possible.

With the help of a mathematical algorithm and your user behaviour, we check the matches between your details in the networking section and the details of the other participants. If you open the details of the participant by clicking on the name, you will see the areas in which you have matches. You have the possibility to get other matches by changing your interests.

Under "Search Participants" in the Networking section, you can also find other participants. With the help of different filters you can limit your results.

Once the exhibitor's main contact has access to the platform, they can customise their onboarding information such as product categories, interest in, search for, etc.

Visitors are asked for the same information. If the answers match on both sides, they are suggested to each other.
The answers are considered in aggregate, i.e. the more information the better and the more matching answers the better the quality of the lead. If there is still only one match or no match at all, they can also get in touch.

The platform will be online with all functions until 25 March 2022.  

Helpful explanatory videos on the platform are available for you on the website, in the menu under "Digital Plus The concept - personal and digital". You are also welcome to listen to our podcast, which introduces Messe Frankfurt's hybrid event format.

Video call

People who are in different locations can make a video call and see each other at the same time via video.

You can participate in a video call with a laptop, PC or mobile device. In order to use all functions you need a device with a camera and a microphone.

With mobile devices, there may be limitations due to different versions of the various operating systems.

As soon as you open the exhibitor profile, you will find exhibitor representatives who are available for a video call. You can start the video call by clicking on the video call button.

Alternatively, you can make an appointment.

Ticketing / Access authorisation

Visitors

The day ticket costs 21,- EUR and entitles you to use the platform permanently.

The visitor can log in to the platform with the trade fair login.

After logging on to the platform for the first time, the visitor will be doing through an onboarding, which helps them to create their profile, such as questions that will be included in the matchmaking process. Visitors can also upload a photo and indicate which languages they speak.

Exhibitor representatives

The exhibitor pass also represents the access authorisation for exhibitor representatives on the platform in parallel. These are created in the exhibitor ticket portal by the exhibitor's main contact person. With the trade fair login, the exhibitor representative can log on to the platform and is directly assigned to the exhibitor profile. In advance, all exhibitor representative profiles are inactive and must be activated on the platform by the main contact person.

The main contact person is the company’s representative who corresponds with the trade fair team as their prior contact person. This person has admin rights on the platform and must activate the profiles of the exhibitor representatives. He or she can also appoint one or more representatives, who thus also have admin rights. In addition, the main contact person can edit the exhibitor profile.

You have the option of purchasing voucher cards for your customers. You will be charged 7.00 EUR for each purchased ticket up to 199 and 6.00 EUR for 200 or more after the event. You will also receive an overview of which customers accepted your invitation.

Contacts

You will find an overview of the most important contacts and personal contacts here.

Light + Building Team: +49 69 75 75-30 07
Exhibitor Services Shop: +49 69 75 75-29 99
Fairconstruction Team: +49 69 75 75-68 11
Suspensions Team: +49 69 75 75-68 99
Cleaning Team: +49 69 75 75-69 11
Electricity Team: +49 69 75 75-66 70
Water Team: +49 69 75 75-66 78
Logistics service: +49 69 75 75-60 75